At Bank Whizz, we prioritize customer satisfaction and strive to deliver quality services that empower our users in their exam preparation journey. Our refund policy is designed to be fair and transparent, ensuring clarity and confidence in your purchases with us.
1. Eligibility for Refunds
Refunds will be considered under the following conditions:
- Technical Issues: If users experience technical difficulties that prevent them from accessing purchased content or services and our support team is unable to resolve the issue within 7 business days.
- Duplicate Payment: If a duplicate payment for the same service has been made, a refund will be issued for the redundant transaction.
- Subscription Plan Change: If a user mistakenly subscribes to a higher plan and immediately upgrades to a more suitable one, we will consider a partial refund upon review.
2. Refund Exclusions
Certain purchases are ineligible for refunds, including:
- Partial Course Completion: Refunds will not be provided if users have accessed or downloaded significant portions of the course content.
- Change of Mind: Refunds are not granted for a change of mind after accessing the purchased content.
- Missed Use: Refunds cannot be claimed if the user has not utilized or completed the course within the subscription period.
3. Refund Process
- Initiate a Refund Request: To request a refund, please reach out to our customer support team at infobankwhizz@gmail.com within 7 days of the transaction. Include details of your purchase, reason for the refund request, and any relevant supporting documentation.
- Refund Processing Time: Refunds are typically processed within 10-14 business days from the date of approval. Users will receive a confirmation email once the refund has been initiated.
- Refund Method: Approved refunds will be credited to the original payment method used at the time of purchase.
4. Modifications to the Refund Policy
Bank Whizz reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately. We encourage you to review this policy periodically to stay informed.