Why Model Essays Matter in SBI CBO
Most aspirants ask:
“Can I get important essays for memorizing?”
But SBI does not reward memorization.
It rewards structured professional thinking.
So the purpose of a model essay is not to copy content —
it is to understand:
- paragraph flow
- officer tone
- balanced reasoning
- practical conclusion
Below is a real exam-standard sample.
Model Essay Topic
“Balancing Customer Service and Business Targets in Banks”
✍️ Model Essay (Exact 250 Words)
Banks today operate in a competitive environment where they must achieve business targets while maintaining high standards of customer service. The real challenge for officers is not choosing one over the other but managing both responsibly in daily branch operations.
Pressure to meet targets supports growth, cross selling and profitability. However excessive focus can create hurried interactions, unsuitable recommendations and dissatisfaction among customers. Gradually trust weakens, and once trust declines the relationship between bank and customer becomes transactional instead of dependable.
Customer centric service, on the other hand, builds loyalty, improves retention and strengthens reputation in the long run. Yet ignoring business goals reduces productivity and affects branch sustainability. Therefore officers must treat service and business as complementary responsibilities rather than competing priorities.
A bank officer maintains this balance through clear communication of product features, proper assessment of customer needs and transparency in documentation. Ethical persuasion helps customers choose suitable products while protecting their interests and still contributing to the branch business.
Practical steps include need based selling, guiding customers towards digital self service for routine transactions and scheduling separate time for advisory discussions. Such practices improve efficiency, reduce crowding and allow meaningful interaction without compromising service quality.
In conclusion customer service and business targets are not opposing objectives but mutually reinforcing duties. When handled with integrity and sound judgement they enhance trust, strengthen profitability and ensure sustainable banking relationships for both institution and society. This balanced approach ultimately reflects professional maturity expected from a responsible public sector banker today.
Why This Essay Scores High
Notice the features:
- No memorized introduction
- Balanced arguments
- Officer role clearly defined
- Practical solutions
- Professional conclusion
- No decorative vocabulary
This is what examiners reward.
How to Use Model Essays Correctly
Don’t memorize sentences.
Instead learn:
- structure
- tone
- paragraph purpose
Then apply to any topic.
The Bank Whizz Advantage
Most platforms provide “content”.
We provide:
- examiner-level evaluation
- thinking correction
- structure training
Because SBI does not check what you know.
It checks how you think in writing.